Our son has a dairy and egg allergy. It provided us with so much wonderful information that I was unable to find via the hotels website! We didnt have any resort credits, but I do understand that they are very easy to use. Guests like you make our Palace family full of joy and satisfaction. . The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) It was a lot of food! We did visit the kids pool at sunrise and it was fun. We loved our evening here. . Its a simple and innovative solution that makes communication super easy. Thanks for your review. Long-term Palace members with our first visit to The Grand. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. If thats true it is a bummer. We ate lunch at Habibi Lebanase Restauranton our second day. This is the kids pool at the Sunrise Moon Palace. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Cant forget the food. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Hello, There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Below are a few of the dishes we sampled at Jade Restaurant. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! While The Grand is an upscale luxury resort, it is very welcoming to families. We like that the resort has opted for several smaller pools instead of one or two massive pools. Thats a lot of squid! Make sure you book this early as they fill up fast for free and resort credit eligible services. Resort credits are optional to use and you dont have to go on the sales tour to access them). Allergies are a big concern for us. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. And your boys are very cute! He was absolutely wonderful every single day, at every single hour. The landscaping is still quite new. They truly deserve it. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Your email address will not be published. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Youll have a great time! Every pool is full service and theres usually a bar nearby. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. It doesnt work the same if you are staying at the other resorts. We are traveling with our 4 boys ages 14, 17, 17 & 20. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. The other one is called the Playroom. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. The best part you can order whatever you want! Was the dress code of long pants for men enforced at dinner?lynn. First of all, thank you SO much for this review. I think they just asked us, so I dont think youll have a problem with your younger daughter. Hi Martin they are separate resorts, but located side by side. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. We ordered two as our appetizers. Great job reviewing the resort. Great review so useful, especially the part about allergies! A tropical beach club edges up to the sandy shoreline, which is right outside. If the waterslides are open, your daughters will love it. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Kitchen staff was superb! We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. All beach resorts should follow this example! Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Hi. No cost break for a group. When the Diamond Elites eat? The ocean views are amazing. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. . It was not an issue for us. Thanks. Its a legit Water Park! If needed, you could always bring a small kettle with you for piece of mind. That was another complaint on TripAdvisor by non Diamond Elites. It was very helpful! Yes! So, I would contact The Grand to ask. Theres a lot to do and many pools to hang out at. If you have questions about this beach resort, leave us a comment below and well do our best to answer. If you stay at the Grand, you have access to all three resorts. Food was good and a lot of places to eat. We also tipped at the pool. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Also the ride to the Beach Palace, can u pay for it with the credits? Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. It tasted like a rich, creamy pumpkin pie mouse. Thanks Our family has been coming to moon palace for 5 years now and we will be back for many more years. just one question, does the grand have an elevator? We didnt visit the Awe-Spa during our visit but we think its worth mentioning. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. They asked us at each meal what allergies our son had. We thank you for your support. You pay 35 dollars each way by taxi to go there. The staff is amazing and helpful. Dessert buffet makes this boy very happy. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS Here are some tips to help make the most of your vacation at Moon Palace. Hi, Forgive me if stated already, but did you have a resort credit when you were there. Comfy two person lounger on our private balcony. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. This is Los Tacos restaurant. Hi Patricia! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Wanted to get your thoughts. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We are going in January 2019, have been going since 2001. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Not as big as the Water Park at The Grand, but still pretty cool. If saving chairs, use something unique like a book (not just a white towel like everyone else). You will enjoy your stay. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Theres no charge to leave your kids who are 4 and above at the kids club. What to do???? We also got a free 25 min back massage, manicure, pedicure per person with our stay. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Breakfast flatbread with eggs, bacon and spinach. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Thanks for giving an in depth review of the resort. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? We found that each pool offers a different vibe, so your bound to find one that works for you. This is such a great review. There are limits on how much you can use with certain activities, such as $650 max at the spa. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Just looking at all your pictures of the amazing food. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Erin, Hi. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Delicious. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. Connor is playing a game by running around matching colours. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. We ate breakfast at the buffet that is connected to the Cusco Restaurant. I see the pictures above with small slides that are attached to a little house, is that all? Thanks for taking the time!! We struggled with the tipping etiquette as well. ALL-INCLUSIVE ON A GRAND SCALE Did you find that to be an issue with the kids at all? Our boys had a lot of fun in here, especially Connor. 3. Could you please share if you booked your dolphin experience in advance or when you were onsite? We used the $1500 credit for dolphin swim and it was amazing. We are glad you found the post helpful. Secondly, are all the photos taken from your trip by you ? They seemed to be very careful, and we didnt have any issues. We traveled with a family of friends and had a fantastic time. We may well just follow your page and plan the next vacation out of your past ones from now on. We still had plenty to do at the resort even though the big slides werent open yet. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. This was Nicoles favourite dish from our visit. Yum. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Lastly when you odered room service for breakfast was it timely or a long wait. From what we remember, we think the pools closed around 9-10pm. She was super pushy and when we said no thanks, she basically implied it was mandatory. Is it the one between the Olympic pool and the half moon pool? We didnt book ahead of time and we didnt have any problems getting in. Children under 4 years must be supervised by an adult guest at all times. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. My best friend and our spouses and 4 children. Do you know/recall if you can leave the kids at the kids club? Worst of all, at this epic per-night fee on our first . Thanks. You just take as many towels as you need. Nice overview. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Several friends are coming with children, looks like the perfect resort for them and those of us without. They thought was really cool. We may have eaten half of that wooden boat of salmon and avocado rolls. Unwind in our luxurious accommodations. The poolside service was very nice, too. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 The fresh pasta we ate atTavola was fantastic. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Floating down the Lazy River at the Water Park at Moon Palace Cancun. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! This goes beyond having a kids pool and chicken nuggets at the buffet. But this time were bringing the kids. We will be going to the Grand Moon Palace 4/16-24, 19. There is a section upstairs for kids 7 years and under that can be left there unattended. Hi & as others have said, thank you for all the details in your review. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. We appreciated him so much that he would share that with us! Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). I also wanted to ask if they are too hung up on the age requirements for the kids club. Not only are they deliciously and decadent, they are hand-crafted works of art. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We were very impressed by the quality and options. Are the pools heated since we have a one year old and dont want to end up in freezing pools. We did not spend a lot of time at the beach. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The snack bar was GREAT! Tia and Im glad you had a great trip! By booking the Grand, you also have access to Nizuc so you cant go wrong. Or has Moon Palace Golf & Spa been renamed The Grand ? more. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. There are no annoying towel cards required. I would suggest you speak to Palace Resorts about Diamond Status. Thanks for your review. Only a couple of the restaurants required reservations. We slept well during our stay. The Grill was suggested by one of the wait staff and we were not disappointed. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Great review! Thank You for the great pictures! We didnt spend any time there. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Parents can also stay and let their younger ones play. Or is it now only if you stay at grand? Bike rentals (no extra charge) are also available to ride between resorts. Little bugger! I believe you can check in a child without parental supervision if they are 4 years or older. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. So much valuable information and photos! You will live in bathing suits and coverups for the most part! For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. Great review! Thank you again for your great review and tips. Fresh fish at the main buffet in the Lobby building. Wed like some quiet time if we can . But, Im happy to hear that they are ensuring that everything is safe. And beautiful family! Also, how is that managed? The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Aside from the beach did u have a good time at the resort? Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Thank! Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. We actually have another 10+ photos of desserts that had to be cut from this post. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Do you get a pager or phone or something incase they want their parents? Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Seriously, its some of the nicest sand you will ever sink your toes into. Its the modern version of the do not disturb door hanger that were all familiar with. You can see the planes flying in the distance, but its not annoying. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. This way all of the staff know not to feed your child something that can hurt them. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). . Did you ever feel like it was overly crowded? Even the fancy gelato bar? We love this! We didnt eat at JC Steakhouse, so we cant comment. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Wondering how busy it is 2 years later during peak Spring Break! Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. We are heading to The Grand at Moon Palace in November. My husband and I went there for our honeymoon (I think we stayed at Nizuc). Have a great time! This is the mega-playroom that is located at the Water Park. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. It is so great and helpful article. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Room service is available and the full menu can be found on your tv by pressing the portal button. A stellar all-inclusive package covers food and top . Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. The raw beef is thinly sliced and served with a very hot grilling stone. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. You can see the top of the water slides in the distance. Is all of it included? Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Its one of the reasons we like them, too! Were so proud of him for giving it a try! Perfect location for a late lunch. What is your opinion on the Grand vs the other Moon Resorts? Just ignore them and continue walking until you get outdoor. This property is HUGE. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. I would suggest downloading their app. We were very impressed by the spread. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. It did offer more so we feel the difference in price is worth it. Thanks for the great post. We are planning to visit next spring (2019) with our two girls 7 and 3. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Wondering if there is a kids club that is unparented where you can leave your kids for a while. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. I . Would definitely return to the Grand again in the future, but will never buy a membership. Presentation, taste, and experience four star! You make our Palace family full of joy and satisfaction bottle of bubbly was. Have a good time at the resort has opted for several smaller pools instead of one two. You odered room service is available and the waiter, Bernedito ( Im sure I not. Infinity pool surrounded by trees and native mangrove hand-crafted works of art down the Lazy River the! 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