If you purchased the product with a credit or debit card, you will need to present that card as well to complete the refund process. We will get into more detail about what exactly constitutes a proof of purchasesimply visit the section of this article called Can I return items without a receipt?, Read also >> Sephora Return Policy (Return & Exchange The Truth! Online policy: Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on ULTA.com. In order to complete the return, you must have proof of purchase. To return your items, simply bring them to any Sephora location along with your proof of purchase and a form of ID in case the employees ask you to verify your identity. The item has to be new or "gently used.". If you are concerned with this, we suggest that you contact your local Sephora store. Sephora reserves the right to refuse refund or exchange on items. Lindsey is also the head writer and Co-founder of Rvandplaya.com. If you return the item through the mail, it can take 30 days to process the return and credit to your account when Sephora receives the item. However, Sephora has the final say on whether or not an item can be returned. If . Sephora Return Policy; Return Period: 60 Days: Return Method: In-store & Online: Extended Holiday Return: Purchase between 31st Oct . In how many days can we return the product? If you want to learn more about Sephoras return policy after 60 days, you should read this information. According to the Sephora website, the return policy is only valid within 30 days of purchase, after which any return is rendered illegible and invalid for a full refund. How Long Do I Have to Return an Item to Sephora? According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. Print the free shipping label directly from Sephora's website. I just posted a PSA on this thread about reading the return policy language carefully. For online and third-party marketplace purchases, items can be returned via mail using Sephora's pre-paid return shipping label, but the refund can take up to 30 days to process. If you purchased your items in store, you can simply return to that store with your proof of purchase and inform the employee at the counter that you wish to make a return or exchange. Here is what I found! Save my name, email, and website in this browser for the next time I comment. For online exchanges, simply begin the process for a return and youll be able to exchange your product that way. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. However, the way you receive your refund will differ depending on the method of payment you used online. The store manager wouldn't do anything and when questioned she said the policy changed in Dec. Something didn't feel right so I looked up the policy online, AND compared it to my e-receipt of another Sephora purchase I made around the same time as my purchase of the eyeliner, and that's when I noticed the language choice. ), Does Popeyes Have Coffee? In addition, Sephora accepts returns on new or gently used products for a full refund, with a receipt, if returned within 30 days of purchase. Package the items you want to return in a shipping box and adhere the label to the box. Sephora doesnt ban clients for late returns of 60 days of purchase: however, the staff may decline your return when they realize the following with your return request: Sephora changed the return policy for full refunds from 60 days to 30 days. The success of returns past sixty days will depend on individual Sephora store management. Never again. In most cases, Sephora offers a full refund if you are not satisfied with your Sephora purchase. Online purchases can be returned by mail or at a Sephora store. Sephoras exchange policy ties right into the general return policy. Last Updated: February 15, 2022. There are no exceptions to the Sephora return policy. At the end of June I was looking for a new face wash and one of the girls in my local Sephora recommended Philosophy's Purity Made Simple and I bought the 16 oz ($32) bottle and have been using it up until last week. Does Sephora Accept Returns and exchanges Without a Receipt? - Caitlyn Johnson. You can go through the Payment Methods of Sephora. While many businesses have a 30-day return policy, Sephora will accept returns up to 60 days after you make your purchase. Remember, only unused or gently used products will be accepted for a return, with or without the box. This may be an obvious question, but I know the return policy is light use, 60 days with a receipt but unfortunately I won't be able to get to Sephora until tomorrow, which is 62 (give or take 1 day) days from purchase. Note that if you bought the return item online using Paypal and you take it back to a store within 30 days, you will receive a Sephora gift card rather than a Paypal refund. After that they will be ready for their forever home.. . So basically its just like a standard return. In such a case, even if you open the bottle after purchasing, you can still make your return. Try the product a few times, if it's not what you need, bring it back and return it. (Updated 2022! As displeased as I was that they wouldn't make an exception even in a literal life-death situation, the thing that really got me was that not once did the assistant even acknowledge the fact that I mentioned my father was dying. Some may be curious about what Sephora does with returned items. Returns made within 30 days can be refunded to your original method of payment. Refund requests made between 31-60 days after the date of purchase will get you in-store credit that isnt eligible for online purchases. Sephora online return policy. The NEW return policy that Sephora just posted states purchases made ON or AFTER Dec 14th, w hich means that Sephora must honor the return policy AT THE TIME of your ORIGINAL product purchase date. Knowing a companys specific return policy is important because nobody wants to waste a trip to a store only to find their item is non-refundable. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); QuerySprout helps consumers answer their nagging queries about products, services, and companies. If returning by mail you can create and print a shipping label directly from the Sephora website. Your email address will not be published. It's only valid for 14 days so the return window is not very long. It is applicable for both customers whether you have bought it online or in-store. You can ask for store credit, if you return items after 30 days. In simple terms, the Sephora return policy applies when you have changed your mind about a product that you purchased, or you are not happy with a gift that you have received and is as follows: Online purchases can be returned for free but any original shipping costs will not be refunded. However, despite Sephoras generous return policy, its on;y valid for a certain period. SNAP EBT Benefits For Eligible Purchases, Purchase between 31st Oct and 15th Nov can be returned till 15th Jan. They added a 30 day return policy. You can also return your perfume at Sephora. When returning an online purchase to the store, bring the new or gently used item with the original packing slip and the credit or debit card used to place the order to a Sephora store. Reed, Fir on ABOUT YOU. Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. In order to keep offering this generous return policy, Sephora closely monitors returns and will act if it believes a return is not genuine or is fraudulent, or if a customer is making excessive returns. Thus, you may be wondering- for how long does Sephoras return policy remain eligible? However, the retailers return policy states that all returns must be in original packaging and unopened, so make sure you are careful with your purchases. If 30 days have already passed, you still have until day 60 after your date of purchase to return your item(s). For Online Pickup in Store purchases, Same Day Delivery purchases, or in-person Sephora purchases, you should return your product at a brick-and-mortar Sephora location. ), Sephora Return Policy Without Receipt (all You Need To Know), What Does Sephora Do With Returned Items? If you dont have your receipt, Sephora can look up your purchase via the card used or by looking up your Beauty Insider account. However, if you try to return a product that visibly looks heavily used, its unlikely theyll accept that as a return. Sephora accepts all products in new or gently used condition. It is possible to return items to Sephora without a receipt for a return or an exchange. The product should be returned in its actual condition or delicately in used condition with the receipt. Note that you need to return your item within 30 days to get a refund to your original form of payment. Although you will have to show your proof of purchase at the time of return along with the product in its original condition.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. I am a decade long loyal customer and I just reached out to customer service about returning a product that's a few days over 60 days return window because I don't live close to a store and I had received news a few weeks prior about my father (who lives in another country) being terminally ill so you can imagine that returning my Sephora purchase was the last thing on my mind. Can I still return this product for store credit? Read also >> Sephora Return Policy (Return & Exchange The Truth!). Bring your new or gently used item with the receipt to any freestanding Sephora store to make the return. Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items. Lindsey is based in Morgantown, West Virginia. In such a situation of coronavirus, it is hard to go outside and thus Sephora closed its store for the betterment of its employees as well as the customers. . Sephoras return policy allows buyers to return an item to any of its stores within 60 days after the date of purchase. The company may also refuse to accept your return if it includes: Almost empty products Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. Comprise the form with your product, along with your name, e-mail Id, and phone number if we want to contact you in the necessary mode. I am over the 60 days (62 to be exact). We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. This means if you paid for it in cash, you will receive cash. Sephora will accept a return without a receipt only if the purchase is verifiable in its system. So, what is Sephoras return policy after 90 days? If it is past the 60 days, you may contact the store and ask for an accommodation. 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