For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS AND TRANSACTIONS WITH RUNNERS AND MERCHANTS, AGREE TO LOOK SOLELY TO SUCH RUNNERS AND MERCHANTS FOR ANY CLAIM, DAMAGE, OR LIABILITY ASSOCIATED WITH ANY TRANSACTION COMMISSIONED VIA THE FAVOR SERVICE OR ANY ORDER, AND EXPRESSLY WAIVE AND RELEASE FAVOR FROM ANY AND ALL CLAIMS, DAMAGES, AND LIABILITIES ARISING OUT OF ANY ACT OR OMISSION OF ANY RUNNER OR MERCHANT, INCLUDING WITHOUT LIMITATION DAMAGES RELATING TO PERSONAL INJURY OR DESTRUCTION OF PROPERTY. This section is importantplease read it carefully. The Cancellation Fee varies by region, date, time, or other factors and will be displayed in the App before you cancel. If you aren't carrying a balance, the average debt per card is $1,154, according to creditcards.com. AS SUCH, YOU CONSENT TO RECEIVE MESSAGES (WHETHER BY PHONE, EMAIL, TEXT MESSAGES, OR PUSH NOTIFICATIONS) FROM FAVOR, RUNNERS, AND/OR OUR THIRD PARTY PARTNERS, AND ACKNOWLEDGE AND AGREE THAT YOUR PHONE NUMBER, EMAIL ADDRESS, AND OTHER INFORMATION MAY BE USED FOR THE PURPOSE OF INITIATING COMMERCIAL MESSAGES. Answered July 7, 2017 The Favor rep pays for the order up front with a provided company credit card assigned to that specific runner. Alcohol delivery may not be available in all areas. Favor credit and gift cards may not be applied toward age-restricted items. You and Favor agree that for any arbitration you initiate, you will pay the filing fee (which shall not exceed $250, and if such fee does exceed $250 Favor shall pay the difference) and Favor will pay the remaining Judicial Arbitration and Mediation Services (JAMS) fees and costs. When you need the order delivered, just place a Favor and specify its for an existing order you already placed with the merchant. Our failure to exercise or enforce any right will not operate as a waiver of such right. You may adjust the amount of any gratuity; however, a minimum gratuity will apply to all orders. It's an obstacle that can challenge a merchant's customer relationships and their accounting process, sometimes resulting in fees or loss of income. You are responsible for maintaining the confidentiality of your account and password (including any related security questions and answers), and for restricting access to your computer or other device, and you are responsible for all activities, including purchases, that occur in connection with your account or password. You understand this Agreement is between you and Favor and not with Apple Inc. (Apple), Google, LLC (Google) or any other provider of a mobile application marketplace and that Favor (not the marketplace provider) is responsible for the App. For any arbitration initiated by Favor, Favor will pay all JAMS fees and costs. Unfortunately, many merchants will have to deal with a chargeback claim at some point. What you can dispute. WE DO NOT MAKE ANY WARRANTIES REGARDING ANY RUNNER AND THEIR DELIVERY SERVICES OR MERCHANTS AND THEIR PRODUCTS. Favor deliveries are on-demand, at the time you need it. You agree to comply with any other laws applicable to the delivery of your order. . The Plum Card is a no preset spending limit American Express business charge card. NOTE THAT SECTION 23 OF THESE TERMS CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES, INCLUDING BUT NOT LIMITED TO THE WAIVER OF A JURY TRIAL. Pre-qualified offers are not binding. INSTEAD, YOU AND FAVOR AGREE TO ARBITRATE DISPUTES THROUGH BINDING ARBITRATION (WHICH IS THE REFERRAL OF A DISPUTE TO ONE OR MORE PERSONS CHARGED WITH REVIEWING THE DISPUTE AND MAKING A FINAL AND BINDING DETERMINATION TO RESOLVE IT INSTEAD OF HAVING THE DISPUTE DECIDED BY A JUDGE OR JURY IN COURT). FAVOR WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR (a) ANY SALE OF ALCOHOL PRODUCTS OR DELIVERY OF SUCH PRODUCTS SOLD AND DELIVERED BY MERCHANTS TO YOU OR ANY OTHER CUSTOMER OR THIRD PARTY AND/OR (b) ANY ACTIONS OR OMISSIONS OF YOU OR ANY THIRD PARTY THAT MAY RESULT, DIRECTLY OR INDIRECTLY, FROM THE PURCHASE AND/OR CONSUMPTION OF ALCOHOL PRODUCTS PROMOTED OR ACQUIRED THROUGH THE FAVOR SERVICE. You acknowledge that each Runner retains total and complete discretion as to the Runners provision of services. You may opt out of notifications as set forth in the SMS Terms and/or the Privacy Policy, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the Favor Service or messages that are primarily about transactions enabled via the Favor Service), you will need to terminate your account. The Fair Credit Billing Act (FCBA) protects consumers against billing errors. These Terms (Terms) shall also apply to any other websites or apps owned or operated by Favor which link to them. If you've been reviewing your credit card statements online, you might have occasionally noticed a random $1 charge often noted as "pending" among your list of purchases. In most cities, you can order alcohol from 7 a.m. to 11 p.m. Monday through Friday, 7 a.m. to 12 a.m. on Saturday, and 10 a.m. to 11 p.m. on Sunday. As a Customer, you agree that you will: (i) as a condition to placing an order via the Favor Service, link your Favor account with a valid credit card, debit card, and/or other authorized payment method (Payment Method), (ii) pay for the orders that you place via the Favor Service, and (iii) comply with all applicable laws at all times. Because the number can be used repeatedly by that one vendor, a VCC is ideal for recurring payments. Favor credits are not transferable and may not be auctioned, traded, bartered, or sold. If it resolves it in your favor, it will remove or fix the charge. You acknowledge and agree that a return fee ($20, which may vary by market) may be charged to you if an order involving age-restricted products is cancelled due to your failure to comply with any requirements of these Terms or applicable law, or if such order is undeliverable for any reason. Certain retailers typically gas stations, hotels and rent-a-car companies dont yet know the final cost of your purchase when they accept your card. Process. In addition, we may offer deals and promotions from time to time with reduced fees and/or discounted products. Thanks! Refunds are not guaranteed; however, Favor may grant them on a case-by-case basis. If you . NeighborFavor Inc., a Delaware corporation d/b/a Favor (Favor, us, or we) is a technology provider. We may freely transfer or assign this Agreement and any of our rights or obligations. MORE: Are credit card convenience fees legal? When you receive a credit card, you'll be assigned a credit limit, or the total amount you can spend. 1. If any term, clause, or provision of this Section 23 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses, and provisions of this Section 23 will remain valid and enforceable. 1 et seq. Featured review. Our failure to exercise or enforce any right will not operate as a waiver of such right. Use of such marks herein do not imply any affiliation with, or endorsement by, them, their parent companies, or their subsidiaries. She had specifically called last year to address this issue and have her . Theoretically this is bad, but I'm not entirely sure what that means. You and Favor agree that (a) any arbitration will either occur (i) in person in Travis County, Texas or, if requested in your Dispute notice, in the US county where your permanent residence is located, (ii) by written submissions, or (iii) telephonically, (b) arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the JAMS, which are hereby incorporated by reference, and (c) that the state or federal courts of the State of Texas and the US, respectively, sitting in the State of Texas, in Bexar County, have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. FAVOR DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY CONTENT OF, ANY TECHNOLOGY IMPLEMENTED BY, OR THE PRIVACY PRACTICES OF, ANY THIRD PARTY. For example, if a cardholder purchases $100 in office supplies, a merchant may add a surcharge of 3% to the total purchase. You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 23 by writing to: 2416 E. 6th Street, Austin, Texas 78702, Attn: Legal Department. The Favor Service (including all content therein and the compilation of such content, including but not limited to all photos, videos, recipes, text, graphics, data, and images) are each owned by Favor and/or its licensors and are subject to trademark, service mark, copyright, and/or other intellectual property rights. The term you refers to a Customer user of the Favor Service. Your account name and password are for your personal use only. Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute, or otherwise exploit any portion or use of the Favor Service except as expressly authorized herein, without Favors express prior written consent. Use or attempt to use the Favor Service to purchase or transport any items on the. The bottom line. Referral program. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. She has worked for Silicon Valley startups and in the public sector. Payment. If you see charges on your payments profile or credit or debit card statement that you don't think you made, try the following before contacting Google. FURTHER, YOU AND FAVOR AGREE THAT A DISPUTE CANNOT BE BROUGHT AS A CLASS OR OTHER TYPE OF REPRESENTATIVE ACTION, WHETHER WITHIN OR OUTSIDE OF ARBITRATION, OR ON BEHALF OF ANY OTHER INDIVIDUAL OR GROUP OF INDIVIDUALS. Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. AS SUCH, YOU CONSENT TO RECEIVE MESSAGES (WHETHER BY PHONE, EMAIL, TEXT MESSAGES, OR PUSH NOTIFICATIONS) FROM FAVOR, RUNNERS, AND/OR OUR THIRD PARTY PARTNERS, AND ACKNOWLEDGE AND AGREE THAT YOUR PHONE NUMBER, EMAIL ADDRESS, AND OTHER INFORMATION MAY BE USED FOR THE PURPOSE OF INITIATING COMMERCIAL MESSAGES. (the FAA), to the maximum extent permitted by applicable law. Alcohol delivery may not be available in all areas. . Public distribution on sites to which you are a contributor, but not the primary content owner, is not allowed. First, confirm that your credit card was charged incorrectly. Currently indexing 122,055 unique credit card line item charges. Maximum order size of $300 applies to any orders involving alcoholic beverages. You acknowledge and agree that we are not a courier, logistics provider, common carrier, or food service operator. EXCEPT FOR ANY DISPUTES, CLAIMS, SUITS, ACTIONS, CAUSES OF ACTION, DEMANDS, OR PROCEEDINGS (COLLECTIVELY, DISPUTES) IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS, OR PATENTS, YOU AND FAVOR AGREE (a) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES RESOLVED IN A COURT, AND (b) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO A JURY TRIAL. You represent and warrant that (a) you have read and understand this Agreement, (b) you are 18 years of age or older, (c) the information that you provide to us about you or your account in connection with the Favor Service will be current, true, accurate, supportable, and complete, (d) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a terrorist supporting country, and (e) you are not listed on any US government list of prohibited or restricted parties. Customer acknowledges and agrees that as between Favor and Customer, Customer will be responsible for bearing the cost of any sales or comparable taxes associated with orders Customer places via the Favor Service. 3. YOU AND FAVOR AGREE THAT THERE WILL BE NO CLASS ARBITRATION OR ARBITRATION IN WHICH AN INDIVIDUAL ATTEMPTS TO RESOLVE A DISPUTE AS A REPRESENTATIVE OF ANOTHER INDIVIDUAL OR GROUP OF INDIVIDUALS. All financial products, shopping products and services are presented without warranty. The Favor names and logos, and all related product and service names, design marks, and slogans, are the trademarks or service marks of Favor. If you would like to set up a large catering order, we recommend contacting the merchant directly to place the order. Getting a Temporary Credit Card. Refunds are not guaranteed; however, Favor may grant them on a case-by-case basis. TEMP AUTH Learn about the "Temp Auth" charge and why it appears on your credit card statement. You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 23 by writing to: 2416 E. 6th Street, Austin, Texas 78702, Attn: Legal Department. She studied applied mathematics and economics at Brown University. FAVOR and all associated logos displayed within the Favor Service are our trademarks (unless otherwise noted). If any provision of this Agreement is unlawful, void, or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. Favor has no obligation to monitor or resolve disputes among Customers, Runners, and Merchants. You agree to keep your Payment Method information current at all times while using the Favor Service (such as your card number and expiration date). in the upper right hand corner of the app (see image below). The Runner may communicate with you during the course of fulfilling your order regarding the status of your order. Interfere with or disrupt the operation of the Favor Service or the servers or networks used to make the Favor Service available, including by hacking or defacing any portion of the Favor Service; or violate any requirement, procedure, or policy of such servers or networks. You can use Favor in over 100 cities across Texas. The term you refers to a Customer user of the Favor Service. But if you notice that the $1 doesnt automatically disappear, or you see $1 charges showing up on your final credit card statement, its time to get in touch with your bank and find out what's going on. By clicking the I AGREE button, installing the App, or using the Favor Service, you agree, effective as of such date (the Effective Date) to be bound by this Agreement. Gift cards can be applied to the entire cost of the order including fees, tip, and the cost of items. There is now a pre-authorization on my card, but for almost twice the amount that was agreed to pay. You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. FAVOR WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR (a) ANY SALE OF ALCOHOL PRODUCTS OR DELIVERY OF SUCH PRODUCTS SOLD AND DELIVERED BY MERCHANTS TO YOU OR ANY OTHER CUSTOMER OR THIRD PARTY AND/OR (b) ANY ACTIONS OR OMISSIONS OF YOU OR ANY THIRD PARTY THAT MAY RESULT, DIRECTLY OR INDIRECTLY, FROM THE PURCHASE AND/OR CONSUMPTION OF ALCOHOL PRODUCTS PROMOTED OR ACQUIRED THROUGH THE FAVOR SERVICE. As limited by the FAA, these Terms and the applicable JAMS rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. In some cases, even if you willingly paid for something, you can file a dispute. This way, when it comes time for you to make a transaction with LevelUp there are no issues processing the payment. If you have any questions regarding this Agreement, Favor can be reached at: 2416 E. 6th Street, Austin, Texas 78702 or via this link. You are responsible for obtaining, maintaining, and paying for all hardware and telecommunications and other services needed to use the Favor Service. When you place an order, you will be charged for: the total amount of the products you purchase, including any, applicable taxes, as indicated in the App or on the Website, (pricing may vary from those listed in store or on another app, or website), (b) a service fee based on a percentage of the, total order amount (which varies based on the total order, amount), (c) a delivery fee (which can vary based on certain. On the one hand, this can be disappointing news if you don't have a credit card or have credit issues that make getting one harder. Large catering orders That means that the debt on a card that doesn't carry a balance is typically considerably lower than a card with a balance. Headings and the summaries before each section of this Agreement are provided for convenience and to aid in readability only. Simply confirm the security code texted to your new number and the update is complete. Binding arbitration. The provisional credit to the cardholder becomes permanent and temporary credit reversal takes place for the merchant. (E) Provide any false, incomplete, inaccurate, or misleading information, or otherwise engage in fraudulent or illegal conduct. If you blindside a merchant with a chargeback that they dont think is valid, its likely theyll block you from making future purchases. We always keep you posted on the status of your order via push notifications and texts from your Runner. Generally, you'll have two options when disputing a transaction: refund or chargeback. Please read this Agreement carefully and save it. You acknowledge and agree that you will have from the time the order is placed until the end of the day to pay for the charges noted above (for clarity this does not constitute a right to cancel during this time period, all charges will remain due), unless otherwise required based on a particular Merchant. The takeaway: Those funny little $1 charges that keep popping up on your credit card account are usually nothing to worry about, and they should disappear before youre required to make a payment. Your Runner will receive 100% of the tip, which you can adjust after delivery (typical minimum tip is $2 but may vary by geographic area or merchant). In most cases, disputes need to be filed within 60 days of the original charge. We do not supply any food, groceries, beverages, or other products that are delivered to you. Reasons for a denied credit card application; For fair credit. Your credit card company will investigate the dispute. What is a charge-off? Favor may also impose limits on the use of or access to the Favor Service as required by law. Review the transactions on your credit card statement or your online credit card account and compare the amount to your receipt. Once your order is ready for checkout, you will receive a digital receipt for the order. Favor furthers reserves the right to disclose any content, records, or electronic communication of any kind, including feedback, if required to do so by any law, rule, regulation, or court order, or if such disclosure is necessary or appropriate to operate the Favor Service or to protect Favors rights or property, or the rights of other Favor Service users, or our partners, affiliates, sponsors, providers, licensors, or Merchants, or as otherwise permitted in our Privacy Policy. Acknowledgements regarding marketplace providers. The average maximum late fee is about $36. Whether you want to pay less interest or earn more rewards, the right card's out there. 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