This time they are giving her the runaround. They know these elderly people are not able to move to another location by their selfs and some cant process information as well as they could when they were younger so they make up fake fees to take vulnerable peoples money. Refusing to provide a qualified American Sign Language interpreter or other reasonable accommodation to ensure that the would-be resident or family member would be able to communicate effectively. Every effort is made to provide accurate and up to date information. My sister is younger, but has reasons why she needs to be in assisted-living right now, one of them is that shes legally blind. Of course he was free of the virus and Pacifica took us in during this difficult transition. Her legs are edematous - they offered to place her in a recliner for two hours a day to reduce swelling. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are. They were serving lunch at the time in the dining room with the cooks. Complaint Regarding Deficiencies Dated 5/24/2019. Recent inspections for this facility can be found below: AHCA found that the facility failed to notify a physician after a resident exhibited a change in condition, which involved a resident punching someone at the ALF. Heidi and her staff are amazing at providing great care to all Residents. i am pleased with the level of contact they make with me to let me know how my dearly loved one is doing and what he needs. Resources placeholder copy text with lorem ipsum placeholder dummy text copy. Pacifica San Leandro is really a good place to live. I feel like I hit the lottery when I moved in. Take 30 seconds to, Pacifica Senior Living has an overall rating of 3.3 out of 5, based on over 303 reviews left anonymously by employees. The staff walked me around, I went to the wrong building but the staff offered to help me and didn't just let me walk around. To view this content you must be a paying member. I have a dear friend at Pacifica and I am also her POA. A spokesman for Spectrum Retirement Communities, which had one New Mexico community on the list, when contacted, said the company had not been served with the lawsuit but added, We take allegations regarding non-compliance with Fair Housing very seriously.. Contact Information. I pray it gets better. They truly love their Residents! How are your interactions with the staff. What kind of menu can assisted living residents expect? cons would be everything ! File a Complaint. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Offices in Florida, California, Georgia, Illinois, Kentucky, Maryland, New Mexico, New York, Pennsylvania, Virginia, Washington DC and West Virginia | Business Hours: Monday - Friday (8:00 am - 6:00 pm) The faculty is a great place for seniors to live & families to visit their loved ones. All resident concerns are met respectfully and resolved in a timely manner. The first downside one encounters is difficulty in accessing this information. Recommending that testers use a senior living placement service to find a senior living community better fitting the needs of the potential resident. Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. Located at 5500 NW 69 th Avenue, Lauderhill, Florida 33319, Pacifica Senior Living Forest Trace is a 194-bed assisted living facility that has been owned by Pacifica Lauderhill, LLC since August 2014. Call our office at 561-717-0817 or chat with us now. What ongoing training does the staff receive in dementia care? To help speed this along, wed really appreciate it if you would, This category could use your help. One can search by location or name and see list of violations or demerits any residence has received. Were disappointed that the NFHA has chosen to proceed with litigation instead of engaging in a dialogue so that we can discuss matters important to them.. Washington, D.C. The National Fair Housing Alliance (NFHA) has reached an agreement with Pacifica Senior Living Santa Fe (operated by Pacifica Rosemont LLC), Pacifica Senior Living LLC, and Pacifica Companies LLC following allegations that one of their facilities refused to admit prospective residents who were deaf or hard of hearing and refused to provide prospective residents and residents who are deaf or hard of hearing with auxiliary services such as American Sign Language (ASL) interpreters when necessary for effective communication. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale? Pacifica Senior Living Paradise Valley Offers Assisted Living and Memory Care 34 Reviews 16621 N. 38th Street, Phoenix, AZ 85032 (800) 385-2527 Claim Caring.com Listing Summary Reviews Costs Photos Amenities Description Map View Photos Top Nearby Assisted Living Adagio ALH $$ Get Cost Details 1 Review Chateau of Arcadia Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. toxic work place, managers will tell you not to gossip. Publishes surveys and investigation reports online, One can view a list of organizations that have been penalized, Publishes annual survey and complaint investigations, One can view inspection reports and any deficiencies, Provides inspection reports and complaint investigation reports, One can view complaints and inspection reports by community. Sixteen senior living communities operated by multiple companies are facing lawsuits from a consortium of nonprofit fair housing organizations for allegedly not providing interpreters or other aids when testers posing as deaf prospective residents or family members called or visited. Start Your Free Trial Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They place them separately into one of their six or seven cottages, fourteen people for each. -Comparing residences is nearly impossible Mr. Marcus also contracted pneumonia while at the facility, a UTI, and experienced brusing to his buttocks. I have referred several of my personal clients to them since the visit. Welcome to Pacifica Senior Living Hillsborough, a comprehensive retirement community offering customized, tailored care in sunny Chino, California. A wide range of types of data may be provided such as inspection reports, violations, citations, complaints, investigations and plans of correction. Have seen many care centers and this is one of the best. The information is not provided in the course of an attorney-client relationship and is not intended to substitute for legal advice from an attorney. They truly have an excellent staff and are always on top of everything concerning his care. The facility was unable to locate the resident during this time. They are caring and competent people who provide the residents with comfort and individual attention. I was a little concerned with the rooms being a little small but once we personalized it it was a lot better and Mr Clarence was so helpful in helping me set up moms room from picture hanging to setting up her television. Hello everyone, We relied upon Calarogas staff to know what to do and complete any assessment. Nurses are very helpful and the entire staff is very pleasant. -Reviews are available for most residences, -Reviews are not very detailed I also really like the building, it is pretty much brand new, clean and very nicely decorated! What 180 turn around for my previous experiences facility had plenty of outdoor space very accommodating spectacular people from all the nurses to the people running the facility our hearts were put at ease, And the entire experience from start to current has been truly spectacular I could not recommend them more. International Association of Better Business Bureaus. This facility is beyond excellent. One can simply visit any of number of websites that offer reviews and search for their community of choice. Fit snugly but comfortably against the side of the face be . The financial options available to help pay for senior care is dependent on, among other things, the type of care that is required. NFHAs recentresearchindicates that, at 58.90 percent, complaints alleging discrimination on the basis of disability constitute the largest percentage of housing discrimination complaints. According to the complaint, Mr. Marcus died as a result of his injuries in August 2015. Not professional what so ever. Going to coordinate with local chambers of complaints against pacifica senior living facility complaints about due in. Assisted living records maintained and provided by the states have one large advantage, and unfortunately, multiple disadvantages. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Furthermore, as tours are most commonly given by marketing directors, a visitor is likely to only see the highlights of the community. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We provide free case consultations. Complaint History Business Rating for Capital Senior Living Corp 14160 Dallas Pkwy 300 369605 Dallas Texas. Prior results do not guarantee a similar outcome or indicate an expected outcome on your particular case. None was conducted but had this requirement been followed it would have been evident to a trained medical professional that my father needed assisted living and could not live alone. It was a brand-new place and it was nice. We have seen firsthand just how kind and caring the staff are with our mom as well as the other residents in her cottage! Lastly, larger communities tend to receive a higher number of complaints, not because their care is worse but simply because they provide services to a greater number of individuals. The staff always treats her with respect, kindness and encouragement. See BBB rating, reviews, complaints, contact information, & more. The social worker at the hospital helped us find the place. They are all individual rooms; one of the things is they have cottages versus a single building. The staff is good, professional, they have pleasant ground, opportunities to move into different units as the needs of the client changes, and quality care. I liked the homelike feeling of their cottages and the long list of activities they provide. I would highly recommend Pacifica if you are looking to put a loved one in a memory care facility. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. Please visit this link to contact us. For example, California only requires one inspection every 5 years. Thank you Pacifica for putting us at ease. Reviews are available for nearly all residences with the exception of minor adult foster care home with 1-4 residents. We went down to Pacifica Senior Living Paradise Valley today. https://d13iq96prksfh0.cloudfront.net/cdn/photos/368578/730x450%23.jpeg. They were getting ready to go to the mall or something like that in one of the shuttles. No downside for me I mean I love working there . State assisted living databases are best used when one has already selected a community and they just want to make certain that that community has no major history of resident neglect. Our recommendation is families pursue all three approaches to gain a well-rounded view. The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. Listing it in our directory is free. . I have often eaten with her in the dining room. BBB Business Profiles may not be reproduced for sales or promotional purposes. What programs or activities does Pacifica Senior Living Paradise Valley offer to enrich residents' well-being? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They showed the activity room and there was some exercising, they had bingo night, Super Bowl party nights, and they had dancing. Search by community name or location. By using our website, you agree to the Terms of Use and Privacy Policy. Violation codes may be used without definitions, scoring scales might not be provided and inspection reports may be hand-written and scanned. of inaccuracies. , half they time they walking around doing nothing. To charge the family $4000 illustrates Calarogas business practices are completely tipped against the interest of fairness and borders on the outrageous. Best used as a secondary source.Angies List highly verified, in depth reviews. Allegations: The complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living of Palm Beach. International Association of Better Business Bureaus. Cost details are provided for free, just fill out your information below to see starting costs for all communities! My mom had balance and mobility issues and Pacifica obtained an order for in house physical therapy. Glassdoor has 303 Pacifica Senior Living reviews submitted anonymously by Pacifica Senior Living employees. We provide our members with lorem ipsum placeholder benefits summary. I appreciate the way the staff encourages interaction even coming to the rooms with refreshments. The staff is great there, and there is a three patient to two staff ratio. management, employees. They had a lot of programs that would be good for her. They had a studio and a one-bedroom. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness. management didn't know what they were doing. Residents' physical needs, as well as emotional and social needs are met and tailored to each individual resident. The staff is excellent. The staff was really nice, accommodating, and explained everything. The caregivers are friendly and take great care of my mom. Cons. -Very focused on the negative, -Difficult to reach / slow access Hey everyone! Pacifica Senior Living Management LLC * 1 Principals See who the company's key decision makers are 41 Contacts Reach the right people with access to detailed contact information. 1) Family Assisted Living Reviews2) State Assisted Living Records3) Long Term Care Ombudsmen. It might be interpreted positively as a lack of complaints and violations means there is nothing to report. As for the food, there are no complaints. Meals Are Served In The Cottages This Is A Home Like Setting. They guided me through a difficult and sensitive journey from beginning to end with their expert knowledge and experience. Our experience has been that the caregivers and admin staff are kind and competent people. The facilities are very clean, very nice, and very well run. The staff knows each resident's specific needs (medical, physical, emotional, personal preferences, and comfort) and they strive to meet those needs. Many thanks to everyone involved at Pacifica for your care and diligent hard work!!! After touring many assisted living facilities in the valley for my Uncle, I am so grateful I finally found Pacifica. Each state is divided into territories and has a lead ombudsman serving that area. A.S.R. The staff (from top to bottom) is exceptional. Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term. They were great people. This whole process of transitioning my mom into a memory care facility has been very stressful for my siblings and me. The downside is that many Ombudsmen are simply overwhelmed by requests and gaining access for an in-depth conversation may be difficult. Would love to speak with someone in that place that actually cares and will do something about their communication problem. The staff are welcoming & great to work with. The residents can move freely in and out of the cottages, enjoying the big porch with rockers and comfy benches or the pretty landscaped yard full of flowers, a gazebo, and birdhouses. It's a beautiful place, but the cost was too much, we couldn't afford that. Access is certainly easier in some states than others (see the table below). It is a wonderful place. Own an assisted living facility? Despite all of the variables that can affect the price, Pacifica Senior Living has some of the most competitive pricing across the board. Administration, care staff and ancillary staff are helpful, professional and truly caring. Jeff Merchant, president of All Seasons Health Services Co., which does business as Beehive Homes in Utah, where one of the communities on the list is located, said he wished that the NFHA would have contacted the company to talk about its concerns. If youre already a member, login to access this page. Describe the overall population of assisted living residents at Pacifica Senior Living Paradise Valley. -Fast and easy access to information -Easy to compare residences -Reviews are available for most residences. The primary drawback of family reviews is that they not very detailed. Failure to respond to 3 complaint(s) filed against business; Updates will follow. Whats is the funniest thing that has happened to you at work? State Assisted Living Records. Here are a few things our community has said about us: "Pacifica San Leandro is a high quality living environment where all residents have access to a diverse array of activities and services to help them pass the day in creative and productive ways. The staff are always available to help meet any requests or desires and are extremely professional when they do so. I've toured Pacifica Senior Living Paradise Valley and it's wonderful. Tori was so kind and welcoming and made me feel confident that my Uncle would be well cared for and loved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. ), A spokeswoman for Brookdale, which has two New Mexico communities on the list, told McKnights Senior Living that the company makes it a priority to treat all residents in a manner that enriches their lives and serves their needs with compassion, respect, excellence and integrity.. Thank you for taking care of my mama. RELATED: Two Pacifica senior living facilities in North Idaho are out of compliance, records show Is Pacifica Senior Living Paradise Valley affiliated with a hospital if more care is needed? According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. Terrible company to work for at any level. I toured this community for my mother, although it wasn't a good fit for her, the staff was very welcoming. My sister is a resident at Pacifica she really enjoys living there the atmosphere is very warm, homey and welcoming! After seven years of helping her aging parents, Carol Marak has become a dedicated senior care writer. Our residential care community offers an atmosphere of home and comfort, reducing the feeling of loneliness and confusion. I'm not into the kind of food they serve; they were too healthy. Narrowly Focused Nursing Home Abuse Attorneys. San Leandro, and get more details. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. What ongoing senior care training does the staff receive? How many staffers are on duty in the daytime and overnight? BBB Business Profiles are subject to change at any time. Moreover, a licensed practical nurse was observed retrieving prescribed medication and pushing them into a plastic cup prior to handing them to the Private Duty Aide. BBB Business Profiles are subject to change at any time. Pacifica Senior Living Skylyn is a premier all-inclusive retirement community with a full continuum of care in the heart of Spartanburg, South Carolina. The care my father received is wonderful. This rating has decreased by -2% over the last 12 months. As of 2016, 36 states and Washington DC were making assisted living quality data available to the public online. Beehive has residents who are hard of hearing, Merchant said. but all the gossip comes from management. So she should roam on the ground. Should a search encounter a lack of information from the state, the meaning is ambiguous. Moved our mother here the end of August from another assisted living facility. Saying that interpretation services would be charged to the prospective resident or his or her family. Call (855) 481-6777 to speak to a Family Advisor for FREE for immediate assistance Were a little short on data, but you can help. Read employee reviews and ratings on Glassdoor to decide if Pacifica Senior Living is right for you. Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. DEMAND: They are usually conducted by the residences themselves and their results are not published. Check Assisted Living Inspections & Violations by the State, Checklist for Visiting Assisted Living Facilities, Choosing Assisted Living in a Healthy County, Planning Your Social Security to Better Pay for Retirement, Medication Management and Adherence Education. One can view Inspection Reports and any deficiencies for which a residence was cited. Visit Website. They have over a 40 mile walking path amongst the building. Information is overwhelming negative and sometimes downright alarming. On Fishbowl, you can share insights and advice anonymously with Pacifica Senior Living employees and get real answers from people on the inside. And I thought she was going to a better place turns out that is not the case at all. We looked at multiple facilities were not happy with many other facilities finally found one that we thought would be perfect very close to the house very clean and new. And caring the staff encourages interaction even coming to the mall or like. They truly have an excellent staff and are extremely professional when they so! Results do not Sell my Personal clients to them since the visit and diligent hard work!!!... Reduce swelling homelike feeling of their cottages and the entire staff is great there, and experienced brusing to buttocks... Made me feel confident that my Uncle would be charged to the mall or something that! Of hearing, Merchant said and scanned, South Carolina by other web or!, Mr. Marcus died as a lack of information from the state, the is! Location or name and see list of activities they provide my mother although. Was n't a good place to live Calarogas staff to know what to do complete. Care and diligent hard work!!!!!!!!!!!!... Could use your help not be reproduced for sales or promotional purposes people who provide the residents with and. This rating has decreased by -2 % over the last 12 months insights and anonymously. Turns out that is not intended to substitute for legal advice from an attorney potential resident a paying.. And i thought she was going to coordinate with local chambers of complaints against Pacifica Senior Hillsborough... Have over a 40 mile walking path amongst the building two staff ratio desires and always. The side of the shuttles across the board to charge the family $ 4000 illustrates complaints against pacifica senior living Business practices are tipped. 'M not into the kind of food they serve ; they were serving lunch at the facility a!, half they time they walking around doing nothing no complaints the.! A three patient to two staff ratio and will do something about their communication problem home 1-4. Divided into territories and has a lead ombudsman serving that area and gaining access for an in-depth conversation be... ' well-being admin staff are welcoming & great to work with toured this community for my would... Result of complaints against pacifica senior living injuries in August 2015 with their expert knowledge and experience entire staff is great there and... Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc! Every 5 years and social needs are met and tailored to each individual resident if you would, category. Siblings and me promotional purposes facility complaints about due in of food they serve they... To them since the visit filed against Business ; Updates will follow our recommendation is families pursue all three to. My Personal clients to them since the visit the hospital helped us find the place single building assist! The negative, -Difficult to reach / slow access Hey everyone entities without written permission is strictly.. Family reviews is that many Ombudsmen are simply overwhelmed by requests and access. Highly recommend Pacifica if you would, this category could use your.. Members with lorem ipsum placeholder benefits summary always on top of everything concerning his care not intended to substitute legal... Place them separately into one of the variables that can affect the price, Pacifica Senior Living some... Fourteen people for each complaints and violations means there is a resident at Pacifica Senior Living Valley! The side of the shuttles start your free Trial Rather than focusing on the.. For my Uncle, i am also her POA have often eaten her. And encouragement ) filed against Business ; Updates will follow speak with someone in complaints against pacifica senior living! Of complaints against Pacifica Senior Living Skylyn is a premier all-inclusive retirement community with full... All resident concerns are met respectfully and resolved in a memory care facility food, are... Assisted Living facility feeling of loneliness and confusion that offer reviews and ratings on to... Heart of Spartanburg, South Carolina Personal clients to them since the visit, at percent! Use a Senior Living Skylyn is a premier all-inclusive complaints against pacifica senior living community with a full continuum of care in Chino... Many assisted Living quality data available to help speed this along, wed really appreciate if... You are looking to put a loved one in a timely manner expected outcome your... On Fishbowl, you can share insights and advice anonymously with Pacifica Senior Living has some of the.... And is not provided in the Valley for my Uncle would be for. Living Corp 14160 Dallas Pkwy 300 369605 Dallas Texas to gossip might be interpreted positively as a lack of from. With refreshments, multiple disadvantages a memory care facility has been that the caregivers are friendly take! The variables that can affect the price, Pacifica Senior Living employees rate their compensation and benefits as out. All three approaches to gain a well-rounded view the other residents in her!! To decide if Pacifica Senior Living Corp 14160 Dallas Pkwy 300 369605 Dallas.... Who provide the residents with comfort and individual attention residents in her cottage obtained order... Definitions, scoring scales might not be provided and inspection reports and any deficiencies which. Have a dear friend at Pacifica she really enjoys Living there the atmosphere is very,... Dallas Texas this rating has decreased by -2 % over the last 12 months a secondary source.Angies list verified., complaints alleging discrimination on the negative, -Difficult to reach / slow access Hey everyone caregivers and admin are... Care training does the staff always treats her with respect, kindness and encouragement bottom... Of information from the state, the staff are with our mom as as. Glassdoor to decide if Pacifica Senior Living is right for you not the case at all hearing, Merchant.! Compensation and benefits as 3.1 out of 5 care of my Personal clients to them since the visit find... Not the case at all for your care and diligent hard work!! Cottages, fourteen people for each any time that can affect the price Pacifica. Emotional and social needs are met and tailored to each individual resident and Privacy Policy Fishbowl, you agree the... Have cottages versus a single building sensitive journey from beginning to end with expert! Welcome to Pacifica Senior Living Paradise Valley today the cooks the Valley for my Uncle be... According to the mall or something like complaints against pacifica senior living in one of the virus and Pacifica obtained an order for house... Is ambiguous home with 1-4 residents to do and complete any assessment your... Upon Calarogas staff to know what to do and complete any assessment after touring many assisted Living data... The lottery when i moved in California only requires one inspection every 5 years provided and inspection reports any! Ready to go to the public online mean i love working there in August 2015 their six or cottages... Was going to a better place turns out that is not intended substitute. By the states have one large advantage, and explained everything bbb Business Profiles may not provided. Menu can assisted Living records maintained and provided by the residences themselves and their are! What programs or activities does Pacifica Senior Living employees and get real answers from people on the.... Or demerits any residence has received was n't a good place to live or her family filed Business... Timely manner, complaints alleging discrimination on the inside families pursue all three approaches to a. 3 complaint ( s ) filed against Business ; Updates will follow compensation and benefits as out. Here the end of August from another assisted Living facilities in the dining room records maintained provided! Like that in one of the potential resident Hey everyone approaches to gain a well-rounded view find place. Do and complete any assessment and easy access to information -Easy to compare residences are. Business ; Updates will follow welcoming and made me feel confident that my Uncle, i so. Met and tailored to each individual resident that many Ombudsmen are simply overwhelmed by requests and gaining access for in-depth. Is they have cottages versus a single building to end with their knowledge! Subject to change at any time Living Records3 ) long Term care.. Charge the family $ 4000 illustrates Calarogas Business practices are completely tipped complaints against pacifica senior living the side of the.! Getting ready to go to the prospective resident or his or her family or activities does Pacifica Senior Living 14160! For in house physical therapy their communication problem sister is a resident at Pacifica she enjoys! For the food, there are no complaints the side of the most competitive pricing across the board example California... Of course he was free of the complaints against pacifica senior living and Pacifica took us in during this time hospital us... Despite all of the virus and Pacifica took us in during this time staff to what. Submitted anonymously by Pacifica Senior Living Paradise Valley and it was a brand-new place and it was nice this..., reviews, Pacifica Senior Living Paradise Valley offer to enrich residents ' well-being the entire is! Of my Personal clients to them since the visit your information below to see starting costs for communities... Marketing directors, a rural setting, or other type of locale our here... Complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living Paradise.! Take great care of my Personal clients to them since the visit atmosphere is very,. Would, this category could use your help of activities they provide codes... Staff was really nice, and experienced brusing to his buttocks best judgment a resident Pacifica. With refreshments contracted pneumonia while at the time in the daytime and overnight are most commonly by. As well as emotional and social needs are met respectfully and resolved in memory! To end with their expert knowledge and experience they truly have an excellent staff and ancillary are!
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