Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. To initiate the process, kindly navigate the Thai Airways website. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. I've twice emailed the Sydney Thai office but as yet not a single reply. All rights reserved. Our flight deals will help you go on a vacation without bothering about the budget. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. When a flight has been canceled by the air carrier, a flyer will be given compensation. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. 1349 Better Street KS, Kansas 64105 United [email protected]+1-877-799-1495. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways A representative from the airline may guide you on how to get a return on the site or in another way. The case has highlighted the lack of financial protection for those using online agents to book flights only. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Both of these ways have the same goal: to make your revocations easier. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. The flights were paid for on a credit card and we were due to depart in August. This website uses cookies to improve your experience while you navigate through the website. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . 2. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. A representative can then access this data. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Talking point: have you given up on airport WiFi? A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. Then, you should inform her/him about revocation and the reason associated with it. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. Once a booking has been displayed, the procedure will go ahead. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. Signing up with Executive Traveller only takes a second and lets you I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Here are the best watches of the year: should you care? Already have an ET account? I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. THAI will process the refund in sequential order by no later than March 31, 2024. But opting out of some of these cookies may affect your browsing experience. Thailand threw a tourism party. These cookies do not store any personal information. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. It has been designed with a variety of travel factors in mind. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Once your flight has been displayed, click on your reservation that needs to be reversed. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. , I am disappointed to see that TG is still playing with the client refund. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Promotion Code. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. On the sites first page, you can look for the Manage button. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. Several flights on THAIs flight map have been forced to cancel. 28 days is pretty standard. The carrier may reverse a ticket owing to technical difficulties in the operating system. In light of the cancellation policy, it is now easy to reverse a plane ticket. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Are they just been difficult hoping I will take the flight credit? THAI operating direct services between New Zealand and Thailand Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. In such scenarios, you will be entitled to receive compensation. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. Thai government keeps the borders locked down despite industry demands to re-open. The cancellation policy of this airway identifies two primary ways for this. From . expand_more. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. It was booked through Jetabroad, they don't seem to have any care or influence. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. THAI also has codeshare arrangements with more than 20 other airlines. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. All rights reserved. THAI can unfortunately not handle or be of assistance with these bookings. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. I see this as stealing from people who for the most part were innocent victims. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Its clear the size of debt was potentially too big to let it fail. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. The following year, Thai lost US$369.5 million. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. . Moribund Airways (formerly known as Thai Airways are going no where fast. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. And it should have passed the funds or a refund along to you without delay. Later, you may have to pay a reversal fee when needed. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. 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