However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. This list was further narrowed down, and on February 14, 2006, the Core Values were introduced. Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. What can you do with your team members so that you feel both like a family and a team? That part is fairly easy. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. At Zappos, our 10 Core Values are more than just words. Where Zappos has suffered a loss, it may pursue its remedies against the individuals or entities responsible. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. We value passion, determination, perseverance, and the sense of urgency. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day. The use of illegal drugs in the work place will not be tolerated. However, if not carefully implemented, they can have the opposite effect. Change management is a delicate process which must be grounded in a sensitivity for the humans experiencing the change and concretely connected to real considerations like individual development, pay, and productivity. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out -- helping the company grow, and in the process they will also be growing themselves. Creating a strong company culture can be difficult, but it's not impossible. We must always plan for and be prepared for constant change. The diversity of Zappos employees is a tremendous asset. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. If they did, they'd be the web's most popular shoe store. Lets not tarnish that reputation by dealing unfairly with anyone. Our ten core values are: Deliver WOW Through Service Embrace and Drive Change Zappos was able to keep its unique culture and core values. Are you afraid of making mistakes? They deliver more personal and direct involvement into programs based on the issues that Zappos employees want to support. Do you encourage and drive change? Except for us: we are becoming experts as we do this. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. Although the data of credit card numbers were not stolen, information regarding full names, addresses, phone numbers, and the last 4 digits of credit cards were compromised. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. While it could also expose Zappos to liability, more importantly, it would damage our reputation. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. Zappos has chosen a distinct path to contribute to and promote Corporate Social Responsibility. You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. Tony Hsiech, CEO stated, "It brand about Zappos had ten . The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. We want the company to have a unique and memorable personality. Zappos promotes social interactions and activities among its' employees. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. We are a special company, and pride ourselves in doing the right thing. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. Zappos Insights offers a range of services that can suit your business needs. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. Despite the fact that these actions are not easy to address and could be extremely costly, Zappos accepted the blame and guaranteed that their customers personal credit card numbers were safe. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. You may not pay or accept bribes of any type. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! And in our culture, we celebrate and embrace our diversity and each persons individuality. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. You must not reveal any information to Zappos or Amazon that would reasonably be considered confidential information or a trade secret of a former employer, unless that information is available in the public domain or you have written permission to use it. What are some creative things that you can contribute to Zappos? Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. Prepared, careful communication and incremental change with absolute transparency and clarity, especially toward the way people will work and be trained and paid, is imperative to maintain integrity. Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. All rights reserved. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. Zappos' Main Ethical Standard . How do you grow professionally? This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. A CUSTOMER-FOCUSED BUSINESS MODEL . 20092023 - Zappos.com LLC or its affiliates. Zappos code of ethics is written for employee reference in decision making. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Zappo's Design Principles. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Do you approach situations and challenges with an open mind? We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. Each one we pass means we've gotten better. Please refer to the applicable sections of the Employee Handbook for further guidance. More information is available in the Zappos Whistleblower Policy. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. This proves the companies dedication not only to the employees work life, but to their personal well-being. At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. All corporate assets must be properly protected and asset records regularly compared with actual assets. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. How do you challenge and stretch yourself? Ask yourself: How do you encourage more teamwork? Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. We encourage diversity in ideas, opinions, and points of view. It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. How do you get your fellow circle members to grow professionally? Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. As a result, employees and managers will not have official job titles. We have designated our CEO, COO, and CFO as our official spokespeople for all matters. Do you love what you do and who you work with? The best team members take ownership of issues and collaborate with other team members whenever challenges arise. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. A bribe is defined as giving anything of value, directly or indirectly, to influence an act or someones decision, or inducing such person to use his or her influence. Second, if the company begins to ship products abroad, will they have to abandon their policy of free shipping? MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. The best team members take initiative when they notice issues so that the team and the company can succeed. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Further, we dont promote work-life balance in the traditional sense. The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. It is our policy and your responsibility to comply with federal and state antitrust laws. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. The efforts of Zappos to reinvent itself as a flatter, evolved organization with far-out corporate-speak structures, ambitious manifestos, and abstract solutions to common sources of modern employee dissatisfaction are interesting to study but challenging to implement. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication. Stakeholders stay happy due to Zappos's success. The matters covered in this Code of Conduct are of the utmost importance to Zappos, Amazon and Zappos business partners, and are essential to our ability to conduct its business in accordance with our stated values. Because it's just the right thing to do. This is commonly manifested through either negligent or careless behaviour that poses an unreasonable risk of harm to the patient. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. A strong culture means lower employee burnout and therefore, lower turnover. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Zappos takes great pride in providing a safe and healthy work environment. 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