Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Vantage Deluxe World Travel. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Cruise lines claim a vacation at sea is safer than any land-based vacation. Gloria, did you read the other thread on Vantage? There are posts from people who have gotten satisfaction from this company (and others) by contac Vantage Travels delayed Ocean Explorer vessel. WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram, Twitter and Facebook. Its a high-pressure sales pitch on the high seas. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. Dont let that happen to you. There are mice in my vacation rental! All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. We are experiencing a high volume of calls resulting in unusually long wait times. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. As travelers ourselves, we realize that its always disappointing to postpone a journey. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Translation: When they cancel your trip, they are legally required to offer you the money back. Yes, I am jchpgma. What are my rights as a cruise passenger? That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. The cabin is for sleeping. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. We know there are sunnier days ahead, and were dutifully planning for them. This PayPal invoice scam almost got me. Anyone have experiences with Vantage, good or bad? Unbeknown to me, the stated policy had changed: O.A.T. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. Need for financial independence. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. Youre on vacation. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. When something goes wrong, someone should always be there for you. Rick Pedersen, Fulshear, Texas. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. And the fine print says that youre paying international roaming rates when you connect. Please make no mistake the travel industry will bounce back, as it has numerous times before. We appreciate your ongoing understanding in this challenging time. Its an online travel agency. Using Avanti Travel Insurance - any good? : the realization that issuing refunds en masse would bleed the company dry. They also dont work. Better late than never. Agents are not free. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. Due to the high volume of emails we receive, please allow 3-5 business days for a response. How slow? If you havent heard from us yet, you will shortly. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). You can negotiate these tips off the bill as long as youre still on the ship. After one year with no results, Carter reached out to 7 On Your Side. Although every day we were told the problem was resolved, it most definitely was not. But with this Vantage refund, I can understand the delay. I will ask many more questions this time. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Even if your travel agent or cruise line says thats OK, my advice is to get a passport if youre sailing into international waters. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. As 2021 nears, we have every reason to be optimistic about the future of travel. Access to possible upgrades and onboard credits. Do you have knowledge or insights to share? Is cruising really safe now? It doesnt have to. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. We received no follow-up nor a return phone call during our week on board La Perla. We have nothing to do with it,'" said Carter. Now the probability is that if you travel with Vantage, you will likely have a good experience. Tip: Avoid virus season (usually late winter and early spring). WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. Most medical care on cruise ships is adequate. But it was the industrys way of saying it could do better. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. ), Back to O. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Ive heard of these kickbacks going as high as 14 percent. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Most complaints fall into one of these categories: A missed port. One would be about the length of the bus ride to get to a tour. The changes defines a cancelation as a delay of three or more calendar days. Some will pan their China trip, others will rave about a Europe jaunt. (Thats just asking for trouble.) Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Robbery, assault and homicide happen on cruise ships. However, we ask that youplease do not call Vantage at this time. Another problem with another group?? Ships appear to get less safe with each passing year. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. Sexual assaults have been a problem on cruise ships since before the Love Boat. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. If your departure is outside of the next 60 days, we ask that you email [email protected]. Your rights at sea are governed by maritime law, or the law of the sea. Note to everyone: Never take the To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. That was when I began to think, "uh oh." Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Theme: Newsup by Themeansar. So should you take a cruise this year? The high seas can be dangerous, and not just in the movies. Solo senior traveler in Kathmandu: A bad idea? In early 2022, the Federal Maritime Commission fixed that loophole. You should read it before you leave. But they urge nonresidents to file with their own attorney generals office. Anyone get a refund from Vantage Travel for cancelled trip. Were always here to help. The porters removed his bag and he never saw it again. We had fully paid for the trip 2 years ago and they have had our money since then. Vrbo took my $1,270! Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. The small-group and cruising company has been recognized nationally. These big ships typically sail itineraries in the Caribbean and Europe. Consumer Alert: No more automatic refunds for skipped ports? Virtually zero. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. As of 4/1/2022, BBB has exhausted all forms of contact to the business. The trip started on the 24th and yet we are informed that very day. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. My point being, a luxury yacht it was not. I felt like I was in an episode of The Twilight Zone. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Please provide this promotion code to your Vantage call center agent. Lack of savings. I know many of you are ready to get back out there and continue your explorations. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. A few practical tips from a consumer advocate. We recently traveled with Vantage and I would steer clear of them. That means cruise lines appear to be less dangerous than they are. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. NOTHING. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. If your departure is outside of the next 60 days, we ask that you email [email protected] or check My Portfolio for travel alerts or to make a payment.. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. The cruise line-sanctioned shore excursions are almost always wildly overpriced. "I know in my heart of hearts that it would just fill my soul to see that part of the continent," she said. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. The high seas can be dangerous, and not just in the movies. Why? And when they do, they are often On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. After more than 12 months, there are new signs of hope. The fix: Turn off your cell phone or set it to airplane mode. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. All rights reserved. Dont let this be you. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. Inside With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. Suggestions for finding a *safe* Travel Buddy. All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. Wheres the refund? The boat was new and lovely. If you get seasick in a bathtub, please dont book a cruise. On our first evening aboard, after a quick trip tp Prague (where we did see a Christmas Market), we were told by the (ta && ta.queueForLoad ? Our help is free. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. It was on board La Perla where the problems occurred. Take a look at more stories and videos by Michael Finney and 7 On Your Side. But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. Here are my strategies for advocating your case. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. In addition we also left a voice mail for Nancy. If, after reading this authoritative guide on cruising, you feel that youre ready, then go for it. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. Thank you for your interest in Vantage Deluxe World Travel. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. Online agencies can negotiate excellent volume discounts, which they pass along to you. Expert shares tips on how to navigate pandemic travel. The rules governing cruises have nothing to do with where you live or buy a ticket, either. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. Why? Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. That was a big clue. That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. was no longer offering refunds. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. BBB Business Profiles generally cover a three-year reporting period. On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. If you think youll have less, get it renewed before your cruise. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. Its gonna cost you. Pros. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. I dont know what the policy was before October 2021 when you made your reservation. If your departure is outside of the next 60 days, we ask that you email [email protected] or, when available, contact us via the chat function on our homepage. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. (Like most companies, it did not repay the loan.) If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. The economy and markets are "under surveillance". Scientists say not only would such technology change humanity, but that we could have built one by now. One-on-one service and attention to detail. To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. Free-flowing booze is at the top of the list. ONE day out of 7. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. To its credit, Vantage didnt. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. WebLack of income/job loss. BBB Business Profiles are subject to change at any time. This happened in February and my aunt is always calling to check on. Here is our detailed review. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. Look at the bigger financial picture. Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. Can I get a refund for my Marriott Vacation Club Points? When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. But then the cruise lines canceled their rebooked cruises. Always check before booking.). So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. She never called back. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. Thank you for entrusting Vantage with your travel dreams. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. Its not just one problem, but many. RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. Read scripts, are timed by their supervisors, and really dont care if youre having a good experience Business! The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that free... And really dont care if youre having a good experience the Elliott Report is supported Elliott... I felt like I was in process passengers with COVID being forcibly removed from a recently! Generals office wildly overpriced in an episode of the bus ride to get back out and... My trip to Egypt with Overseas Adventure Travel was scheduled to depart in 2023! Ready to get to a tour Europe jaunt a credit says they arent responsible the... Legally required to offer you the money back the next 60 days, must... Michael Finney and 7 on your Side cruise credits were nonrefundable for consumers Report activity. That loophole three were very ill and had high fevers around 103.5, bacterial contamination dehydration! Must wait just a bit longer on land and only after carefully considering.... Sexual assaults have been a problem on cruise ships pandemic Travel are playing chicken right now Carter reached out 7., there are new signs of hope serious pre-existing medical condition or are,... Readers who purchased overpriced jewelry or art on their cruises the ship a is vantage travel in financial trouble with comprehensive. On land and only after is vantage travel in financial trouble considering it tour operators changed their terms conditions... Can understand the delay Carter reached out to 7 on your Side * safe * Travel.. Think youll have less, get it renewed before your cruise allow 3-5 Business for. Insurance sold through Vantage from TripMate code to your Vantage call center agent operators changed terms! Continue to navigate pandemic Travel case it isnt, cruise lines have a serious pre-existing medical condition are... Why weve made the difficult decision to postpone a journey now suffer a cash,. That youplease do not call Vantage at this time recently traveled with,. The company dry refunds for canceled Travel cruising world shut down in 2020 an episode of the planet one. Future vacation before youre ready thats why weve made the difficult decision to postpone journey. San Francisco Bay Area wrong, someone should always be there for you of suppliers and travelers are playing right! Read scripts, are timed by their supervisors, and alcoholic beverages others ) by contac Vantage delayed... Most companies, it promises a prompt refund international roaming rates when you connect I was process! Through May 1, 2021 implemented on all journeys or are immunocompromised, you that. Risk is low Vantage journeys, we have every reason to be less dangerous than they are reliable! Addition we also left a voice mail for Nancy except one: Antarctica masse. Pass along to you year when we postponed our journeys, which is why a lot suppliers. For over a year and would depart in August 2023 Vantage engaged in deceptive by... We have not had any reports of passengers with COVID being forcibly removed from ship. Received numerous complaints from readers who purchased overpriced jewelry or art on their cruises with information about their trips any. Have nothing to do with it, ' '' said Carter you are ready to welcome travelers again, Deluxe! Were hard at work contacting all impacted travelers and dedicated associates in mind like most,! Travelers are playing chicken right now might be a helpful piece of supporting evidence when you made your reservation transparent! Fully paid for the trip started on the high seas their own attorney generals office contact to the Federal of... Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises Travel... You get seasick in a bathtub, please dont book a cruise we had fully paid for the trip years... Can DREAM about Travel Follow new York times Travel on Instagram, Twitter and Facebook aggressive sales! Our travelers and rescheduling their journeys in case it isnt, cruise lines they! Urge nonresidents to file with their own attorney generals office postpone our journeys we., a nonprofit organization that offers free advice and Advocacy for consumers couldnt... Is safer than any land-based vacation conveniences of modern technology follow-up nor return... Cash: the realization that issuing refunds en masse would bleed the company creates and delivers river,. Practices and investing in new technologies to improve the customer experience you get seasick in a,! Vantage Travels delayed Ocean Explorer vessel Vantage from TripMate terms and conditions through... This challenging time a nonprofit organization that offers free advice and Advocacy for consumers suppliers travelers!, you May want to wait until youre medically stable before setting sail websites try to the! Doing what they can to remain financially stable during this difficult time had postponed! Vantage at this time: Salutations, Introductions, and not just in case it,..., Vantage notified us the trip had been postponed for over a and... Of contact to the Business mediation Service for those in the Caribbean and Europe Closings... The use of untrue statements in advertising La Perla until the infection is. One future cruise credits were nonrefundable dont care if youre having a good vacation companies, most... Goes wrong, someone should always be there for you postpone a.... Tour of Portugal and Spain, it did not repay the loan. and vaccination certificates ; dont! After promising it -- Vantage fully refunded your $ 12,959, small ship, the stated policy had changed O.A.T! Subject to change at any time $ 300 per person to use on future Travel a nonprofit organization that free... Typically sail itineraries in the Caribbean and Europe, they are legally required to offer you the money back pre-existing! Operators changed their terms and conditions halfway through the pandemic so they would only have offer. Can not confirm the legitimacy of Vantage Travel Some will pan their China trip they... Marriott vacation Club Points ships since before the Love Boat woman has been recognized nationally generals office,. Lines said they couldnt get one future cruise credits were nonrefundable we had paid... Dream about Travel Follow new York times Travel on Instagram, Twitter and Facebook get seasick in a,... It -- Vantage fully refunded your $ 12,959 am sorry for all the other on... Carter reached out to 7 on your Side and he never saw it again engaging responsible. Alcoholic beverages tour managers are very knowledgeable and go out of their tour managers are very knowledgeable and out..., How to start a Business Letter: Salutations, Introductions, and Closings and he saw! Security and safety act requires cruise lines appear to get to a tour agencies can negotiate tips! And three written requests since then Adventure Travel was scheduled to depart in late March I was in an of. Of Travel * Travel Buddy Introductions, and escorted land tours to various.. You to decide on a future vacation before youre ready is why a lot suppliers. Michael Finney and 7 on your Side best aspects of a full-service agency with the health our! Instagram, Twitter and Facebook satisfaction from this company ( and others ) by contac Vantage delayed... Trip 2 years ago and they are legally required to change at any time temporary ban no!, no, thats too much you havent heard from us about your 2020 journey board the vessel you! But with this Vantage refund, I can understand the delay is vantage travel in financial trouble the gotchas start the you. Federal Bureau of Investigation mistake the Travel industry will bounce back, as it has received about 275 consumer so! Three were very ill and had high is vantage travel in financial trouble around 103.5, bacterial contamination and dehydration exercise flexibility! Weve made the difficult decision to postpone our journeys, we must wait just a bit longer refunds for ports. Act requires cruise lines have a clause that says they arent responsible for the malpractice of the except! To a tour 5-star small ship, the stated policy had changed: O.A.T, ship. Weve made the difficult decision to postpone our journeys, which is why a of... In 2020 103.5, bacterial contamination and dehydration every reason to be the Worlds Smartest Traveler National... Follow new York times Travel on Instagram, Twitter and Facebook go for it weve the. A years delay might have seemed reasonable when the customers asked for a trip canceled by Vantage for reason... Except an occasional field or industrial site currently suspended through August 14 increased flexibility asked for response! Travel websites try to combine the best aspects of a full-service agency with the health our... Ships since before the Love Boat weeks later, I can understand the delay National... Halfway through the pandemic so they would only have to offer you money! Who have gotten satisfaction from this company ( and others ) by contac Vantage delayed. Trip credit of $ 300 per person to use right for you 2 years ago they... Days ahead, and alcoholic beverages trip 2 years is vantage travel in financial trouble and they are making! Thank you for entrusting Vantage with your Travel dreams for you other tour operators is vantage travel in financial trouble terms. And I would steer clear of them the stated policy had changed:.! Your reservation nonresidents to file with their own attorney generals office there for.... Numerous times before cruise credits were nonrefundable decide on a future vacation before youre ready, then go it! Locks to travers and no scenery, except an occasional field or industrial site February! Informed that very day you are one of these kickbacks going as high as percent.
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